Cancellation policy
Final Tumbler Cancellation & Return Policy
1. Order Cancellations
- Custom Orders: Allowed within 24 hours of purchase only if production/design work has not started.
- Pre-made Orders: Allowed anytime before shipping label creation or package pickup.
- Late Requests: Cancellations are rejected once a custom order is in progress or a pre-made item ships.
2. Returns & Exchanges (Manufacturing Defects Only)
- Strict Policy: Returns, refunds, or exchanges are not accepted for change of mind or sizing errors.
- Workshop Defects: Claims are accepted only for verified production errors or functional defects.
- Reporting Window: You must email
your-email@domain.comwithin 48 hours of delivery with clear photos. - Remake Timeline: Approved defect replacements require 4 to 6 weeks to reproduce and ship.
3. Shipping Damage (Carrier Claims)
- Carrier Responsibility: We are not liable for items broken, cracked, or lost during transit.
- Filing a Claim: Shipping damage claims must be submitted directly to the shipping carrier (UPS, FedEx, or USPS).
- Proof Preservation: Keep all original packaging and broken items, as the carrier requires photographic evidence to process your claim.