Shipping policy
Thank you for supporting our shop! Please review our shipping practices, processing timelines, and carrier policies below before placing your order.
Processing vs. Shipping Times
1. Pre-Made Items Processed and packaged within 5-7 business days.
2. Custom Tumblers: Require a production period of 4–6 weeks to design, create, and cure before they can ship.
3. Mixed Orders: If your order contains both pre-made and custom items, the entire order will be shipped together once the custom item is complete. If you want the pre-made item sooner, please place two separate orders.
Shipping Carriers & Transit
1. We ship all domestic orders via UPS, FedEx, or USPS
2. You will receive a tracking number via email as soon as your shipping label is created.
3. Transit times vary by carrier and location but typically take 2–7 business days for domestic shipping.
Shipping Rates
1. Shipping costs are calculated at checkout based on the weight of your order and your delivery address.
2. We are not responsible for any local customs, duties, or import taxes applied to international orders.
Lost, Stolen, or Damaged Packages
1. Carrier Liability: Once a package is handed over to UPS, FedEx, or USPS, it is under the sole custody and responsibility of that carrier.
2. Shipping Damage: We are not liable for items broken, cracked, or lost during transit.
3. Filing a Claim: If your item arrives damaged or goes missing, you must submit a claim directly to the shipping carrier using your tracking number. Please keep all original packaging and damaged goods, as the carrier requires photographic evidence to process your claim.
Incorrect Shipping Addresses
1. Please double-check your shipping address during checkout. We cannot change the delivery address once the package has shipped.
2. If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the additional shipping cost to re-ship the item.