Refund policy

All Sales Final
  • No returns or exchanges: All custom, personalized, and clearance tumblers are final sale.
  • Cancellations: You cannot cancel or change an order after production begins.
  • Damaged items: If your item arrives broken, email support within 48 hours of delivery.
  • Required proof: You must include clear photos of the damage and the shipping box.
  • Resolution: We will send a free replacement for verified shop errors.
  • Shipping Damage: We are not liable for transit damage. File claims directly with the carrier (UPS, FedEx, or USPS).